Terms and conditions
Returns & Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. This applies whether you've purchased one or several items. If the deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, it will be extended to the next working day.
To be eligible for a return, the product must be in the same condition as when received. Returns must be paid for by the customer and sent back in the original packaging, along with the completed return form. We strongly recommend using a tracked shipping service.
Please contact us at hjelp@handmadedresses.net for further assistance.
Custom-Made Items
Please note that the right of withdrawal does not apply to custom-made products tailored to your measurements or with a personal touch — such as handmade dresses or personalized items.
How to Return an Item
To return an item, fill out the return form and send it along with your package to:
Handmade Dresses
Lienga 1414, Trollåsen
Oslo, Norway
📞 46 93 19 80
Please do not refuse the package or leave it unclaimed — this is not considered a valid return under the Right of Withdrawal Act. The cancellation is considered timely if the return form is submitted before the 14-day period expires. Download return HERE
Shipping & Delivery
We offer free shipping on all orders.
If you live within a 50 km radius of Bispeluelia 9A, 1286 Oslo, you can choose home delivery by car — this option will appear automatically at checkout. Please note: this option is not available via regular postal service; in those cases, your package must be collected at your local pickup point.
Delivery times:
-
Ready-to-ship items: Dispatched within 1–4 business days, delivered within 7 business days
-
Made-to-measure dresses: Delivery time is approx. 4 weeks from the order date. During busy periods (like Christmas), shipping may take longer — if so, we’ll notify you
Unclaimed Packages
If a package is not picked up, the right of withdrawal is not considered fulfilled. A fee of NOK 250 + return shippingwill be charged to cover handling and logistics.
In the event of non-payment, the claim may be forwarded to a collection agency after prior notice.
Complaints & Issues
We want you to feel completely supported when shopping with us. If something is wrong with your item, please reach out to us as soon as possible. We’ll work with you to find the best solution.
Transfer of Rights
You may not transfer any of your rights or obligations under these terms. Klarna reserves the right to transfer its responsibilities under their terms, provided it does not negatively affect your rights as a customer.
FAQ
How long does it take to get a custom dress made?
With us, the delivery time is 8-10 weeks after ordering, but we recommend taking measurements weeks before the dress is to be delivered, as the measurements may differ. We also offer the option to change models and dresses according to your wishes. During the entire process, we will be in good dialogue with you, so that you can give us feedback and changes if necessary.
What is the difference between a custom-made dress and a dress from a store?
A tailored dress is made especially for you and your measurements.It has a unique fit and style that is adapted to your preferences. A dress from a store is mass-produced and may fit differently on different people.
Can I choose the fabric and design for my custom dress?
Yes, one of the advantages of a custom-made dress is that you can choose the fabric and design that best suits you. You can discuss your preferences with the tailor or designer to achieve the desired result.
Are tailored dresses more expensive than dresses from stores?
The price of a custom-made dress varies depending on several factors, including the complexity of the design, the choice of fabric and the tailor's experience. Tailored dresses can be more expensive than dresses from stores, but give you a unique fit and style that is worth the investment.
Can I have a custom-made dress for any occasion?
Yes, bespoke dresses can be made for any occasion. Whether it's a formal party, a wedding or a night out, a tailored dress can be tailored to your needs and desires.
Can I change the design during the process?
We understand that changes or adjustments to the design may occur along the way. We will do our best to meet your needs and ensure that the dress is the way you want it. Please inform us of any changes as soon as possible.
What payment methods do you accept?
We accept payment by credit card, bank transfer and cash, depending on the agreement. We will provide you with detailed information on payment methods and payment plans once you have chosen your dream dress.